GDPR, customer service and social media – how do they mix?

GDPR is slowly starting to become a part of any European Company’s DNA. Small and large enterprises were in the time leading up to the summer of 2018, pressing to get processes, user roles, and systems in place to handle the new data protection law. For Socialboards, issues around handling personal data from customer service tickets in social media was an important part of the process.

For 3rd party vendors like ourselves, an important question was the legal obligations between the different parties involved. On one side, a social media company like Facebook, and, in this case, the owner of that particular Facebook page, which would be any of our clients using this integration. And then ourselves in the middle.

In this article, we’ll fill you in with the details of the past and ongoing dialog between our clients, the social media vendor – and ourselves.