How to manage social customer service across multiple accounts (2020, May 25). Stressed out by handling customer service across multiple Facebook, Instagram and Twitter accounts? This article writes about challenges and solutions to this well-known problem. [Blog post]. Link:

GDPR, customer service and social media – how do they mix?

GDPR is slowly starting to become a part of any European Company’s DNA. Small and large enterprises were in the time leading up to the summer of 2018, pressing to get processes, user roles, and systems in place to handle the new data protection law. For Socialboards, issues around handling personal data from customer service […]